Man With a Van Sydenham Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Sydenham provides removal, collection, delivery, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Client means the individual, company, or organisation that makes a booking or on whose behalf a booking is made.

We, us, our means Man With a Van Sydenham, the provider of removal and transport services.

Services means any removal, man and van, transport, delivery, loading, unloading, packing assistance, furniture move, or related services that we agree to provide.

Goods means the items, belongings, furniture, equipment, or materials that are to be moved, carried, transported, or otherwise handled by us.

Booking means any request or agreement for us to provide services, whether made online, in writing, or verbally, and whether or not any payment has yet been made.

2. Scope of Services

We provide man and van and removal services for domestic and commercial clients, generally within Sydenham and surrounding areas, and to and from other locations in the United Kingdom as agreed at the time of booking.

Our services may include the provision of a vehicle, driver, and where agreed, additional operatives to assist with loading and unloading. Packing materials, packing services, dismantling and reassembly services, and specialist handling may be available by prior agreement only and may incur additional charges.

We reserve the right to decline any booking that is unreasonable, unsafe, unlawful, or beyond our operational capability, including but not limited to the movement of prohibited items or goods which exceed vehicle or legal weight limits.

3. Booking Process

All bookings are subject to availability and must be confirmed by us. A booking is only considered accepted when we have confirmed the details of the service, date, time, and applicable charges.

When making a booking, you must provide accurate information, including but not limited to the addresses for collection and delivery, property access details, parking arrangements, the nature and approximate volume of goods, and any special handling requirements.

If your booking is based on an estimated inventory of goods, you must ensure that the information is as accurate and complete as possible. Significant deviations may result in changes to the price, time required, or the feasibility of completing the job as booked.

We may request photographs, descriptions, or other information to assist in assessing the required resources, expected duration, and safe handling of your goods.

4. Quotations and Pricing

Any quotation provided is based on the information supplied by you and is usually given as either a fixed price or an hourly rate, plus any agreed additional charges such as congestion charges, tolls, parking fees, waiting time, or materials.

We reserve the right to amend the price if:

There are changes to the collection or delivery addresses.

The access conditions differ from those described, for example, long carry distances, restricted vehicle access, or lack of lift access where this was not disclosed.

The volume or weight of goods is greater than originally stated.

The work involves additional services not previously agreed, such as dismantling, packing, or additional stops.

Any revised price will be communicated to you as soon as reasonably possible, and you may decide whether to accept the new price or cancel the booking in accordance with the cancellation terms below.

5. Payments

Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due either in advance of the service or immediately upon completion of the work on the day.

We may require a deposit to secure your booking. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions or required by law.

We accept various forms of payment, which may include bank transfer, card payment, or other methods as notified to you. Cash payments, if accepted, must be made directly to our driver or representative at the end of the job unless otherwise agreed.

If payment is not made when due, we reserve the right to charge interest on overdue amounts and may withhold delivery of goods until full payment has been received. For business clients, credit terms may be provided by prior written agreement only.

6. Cancellations and Amendments

You may cancel or amend a booking by giving us notice. The following cancellation terms generally apply unless otherwise agreed.

If you cancel more than 48 hours before the scheduled start time, any deposit may be refunded or transferred at our discretion, less any reasonable administrative costs already incurred.

If you cancel within 24 to 48 hours of the scheduled start time, we may retain some or all of the deposit or charge a cancellation fee, reflecting the loss of reserved time and resources.

If you cancel within 24 hours of the scheduled start time, or if you fail to be present at the agreed collection address at the agreed time, we may charge up to the full quoted amount.

Any changes to the date, time, or scope of the work are subject to availability and may result in a revised quotation. Where possible, we will accommodate your requested changes, but we are under no obligation to do so.

7. Access, Parking, and Your Responsibilities

You are responsible for ensuring that suitable parking is available for our vehicle at both collection and delivery locations. Any parking charges, fines, or penalties arising from inadequate parking arrangements or instructions will be your responsibility.

You must ensure that access to the properties is safe, clear, and suitable for carrying goods. This includes stairways, hallways, lifts, entrances, and any other access routes we must use.

You should be present, or ensure an authorised representative is present, at both collection and delivery points to supervise, provide access, and sign any relevant documentation. If no representative is present, we may act in good faith based on your instructions and will not be liable for any loss arising from such actions, provided we have acted with reasonable care.

You must ensure that all goods are ready to be moved at the agreed time, properly packed where applicable, and that any fragile or high-value items are clearly identified to our team.

8. Goods Not Accepted for Carriage

We do not accept responsibility for, and may refuse to carry, the following items unless expressly agreed in writing in advance and suitably prepared and insured:

Cash, jewellery, watches, precious metals, valuable collections, or other items of high monetary value.

Important documents, passports, financial papers, or irreplaceable personal items.

Animals, plants, perishable goods, or controlled substances.

Hazardous materials, including explosives, flammable liquids, gas cylinders, chemicals, or any items classified as dangerous goods under applicable regulations.

If such items are included without our knowledge, we will not be liable for any loss, damage, or consequences arising from their carriage and may remove or dispose of them as we reasonably consider necessary, including in accordance with legal requirements.

9. Waste, Disposal, and Legal Compliance

We comply with relevant UK waste and environmental regulations. We are not a general waste disposal service and will only remove items as part of a booked removal or clearance that we have agreed to undertake.

We will not carry or dispose of controlled or hazardous waste. Where we agree to remove unwanted items, we will take them to an authorised facility or reuse or recycle them where appropriate and feasible.

You are responsible for ensuring that any items you ask us to remove and dispose of are lawfully transferable and do not breach waste regulations. You must not request us to dispose of items unlawfully, to abandon goods, or to leave items where it would be contrary to local authority or environmental rules.

Any charges for waste transfer, disposal, recycling, or specialist handling will be added to your invoice and must be paid in full in accordance with our payment terms.

10. Liability for Loss or Damage

We will take reasonable care when handling, loading, transporting, and unloading your goods. Our liability for loss or damage is subject to the limitations set out in this section.

We will not be liable for loss or damage arising from your failure to adequately pack, secure, or protect goods that you were responsible for packing.

We are not liable for pre-existing damage, normal wear and tear, minor cosmetic damage, or loss or damage arising from inherent defects, structural weaknesses, or the deteriorated condition of items being moved.

We are not responsible for loss or damage resulting from your instructions where we have advised that such instructions may cause damage, and you have chosen to proceed.

We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of use, or any other consequential or economic losses, whether for business or personal customers.

Our total liability in respect of any job is limited to a reasonable sum, taking into account the value of the goods and the price you paid for the services. You are encouraged to arrange suitable insurance for high-value goods or to inform us in advance if you require additional cover so that appropriate arrangements can be explored.

11. Exclusions and Force Majeure

We are not liable for delays, cancellations, or failure to perform our obligations where caused by events beyond our reasonable control. This may include, but is not limited to, severe weather, accidents, traffic congestion, road closures, public transport disruption, strikes, civil disturbances, acts of terrorism, or acts of government or public authorities.

Where a force majeure event occurs, we will make reasonable efforts to inform you and to rearrange or complete the service as soon as reasonably possible. You will not be entitled to compensation for losses arising solely from such delays or disruptions.

12. Claims and Complaints

If you believe that loss or damage has occurred, or if you are dissatisfied with any aspect of our service, you must notify us as soon as reasonably practicable, ideally on the day of the service or within a short period thereafter.

We may ask you to provide evidence of any alleged damage, such as photographs, and details of the items affected. You should retain the damaged items and packaging for inspection where possible.

We aim to resolve complaints fairly and promptly. Any agreed settlement will be made in accordance with these Terms and Conditions and any applicable laws.

13. Insurance

Our services may be covered by our own policies of insurance, subject to their terms, conditions, and exclusions. This does not replace your own responsibility to ensure that you have adequate insurance for your goods, particularly high-value or fragile items.

If you have your own contents or business insurance, you should check whether removal or transit damage is covered and to what extent. If you require details of any cover associated with our services, you may request information before confirming your booking.

14. Data Protection and Privacy

We collect and process personal information as necessary to carry out our services, manage bookings, and administer our business. This may include your name, address, contact details, and information about your property and goods.

We will handle your information in a lawful and responsible manner, and we will not sell your data to third parties. We may share information where necessary with employees, contractors, or service providers who assist in providing our services, or where required by law or regulatory authorities.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with our services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or our services.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. Our rights and remedies under these Terms and Conditions are cumulative and do not exclude any rights or remedies provided by law.

We may update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time your booking was confirmed, unless a change is required by law or regulatory authority.

By confirming a booking with Man With a Van Sydenham, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.