Terms and Conditions for Man With A Van Sydenham

These Terms and Conditions set out the basis on which Man With A Van Sydenham provides transport, removal, collection, delivery, and related assistance services for domestic and commercial customers. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. These conditions are intended to create a clear, fair, and practical agreement for both sides, covering service scope, booking procedures, payment obligations, cancellations, liability limits, waste handling, and the governing law that applies to the contract. Please read them carefully before requesting a service.

In these terms, references to “we,” “us,” and “our” mean the service provider trading as Man With A Van Sydenham. References to “you” and “your” mean the customer, client, or person instructing the work. A booking may relate to one-off transport, part-load delivery, furniture movement, item collection, disposal support, or other agreed van services. Unless expressly agreed in writing, the service is limited to the tasks described in the booking confirmation or subsequent written amendment.

These terms apply to all services provided by a man with a van in Sydenham and to similar assignments arranged through phone, email, online enquiry, messaging platforms, or any other method by which a booking is made. If there is any conflict between a written quotation and these terms, the written quotation will prevail only to the extent of the specific inconsistency. All other provisions remain in force.

Booking Process

A booking is not confirmed until we have acknowledged the request and, where required, received the agreed deposit or advance payment. During the booking stage, you must provide accurate and complete information about the items to be moved, the addresses involved, access conditions, parking restrictions, any expected delays, and any special handling requirements. If the details you supply are incomplete or materially incorrect, we may revise the price, change the service plan, or decline the job if safe or lawful performance becomes impractical.

Estimates are normally based on the information provided before the job begins. Unless expressly stated, estimates are not fixed quotations and may change if the workload, waiting time, distance, access difficulty, number of items, or service requirements differ from the original description. If additional services are requested on the day, including extra lifting, dismantling, reassembly, carrying over long distances, or extended waiting, these may be charged separately. We reserve the right to refuse items or tasks that were not disclosed in advance where they would affect safety, legality, or the planned schedule.

Payments

Payment terms will be explained at the time of booking or in the written quotation. Unless otherwise agreed, payment is due on completion of the service, before unloading is concluded, or immediately upon invoice where credit terms have been approved in advance. We may accept cash, bank transfer, or other agreed methods, but no method is guaranteed unless confirmed beforehand. Any bank charges, transfer fees, or foreign exchange costs imposed by your payment provider remain your responsibility.

All prices are quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on our trading status at the time of service. Where VAT is applicable, it will be added in accordance with law. If the customer delays payment, we may charge reasonable recovery costs and statutory interest where permitted. We also reserve the right to suspend further services, withhold release of goods only to the extent allowed by law and contract, or refer unpaid sums for collection.

Any parking charges, congestion fees, tolls, clean-up costs, waste disposal charges, permit costs, or other third-party charges arising from the job are payable by you unless the quotation states otherwise. If a deposit is taken, it will be used to secure the booking and may be applied against the final balance or retained in line with the cancellation provisions below.

Cancellations and Rescheduling

You may cancel or reschedule a booking by notifying us as soon as possible. Because transport services are scheduled in advance and vehicle time is reserved specifically for your work, cancellation fees may apply. The amount payable will depend on how much notice is given, whether staff have already been allocated, and whether expenses have already been incurred. If you cancel after work has begun or after our team has arrived at the collection point, you may be charged the full or partial quoted amount, plus any costs already incurred.

If you need to change the date, time, access arrangements, or list of items, we will try to accommodate the request, but rescheduling is subject to availability. We are not responsible for missed deadlines if your requested change makes completion impossible within the original schedule. If we are prevented from performing the service because access is blocked, keys are unavailable, parking is impossible, or nobody is present to authorise the job, this may be treated as a late cancellation or aborted attendance.

We may cancel or postpone a booking if weather, traffic, illness, vehicle failure, safety concerns, or other events beyond our reasonable control make performance impractical or unsafe. In such cases, we will use reasonable efforts to offer an alternative time. Our liability for cancellation will be limited to refunding any payment received for work not performed, except where a different remedy is required by law.

Liability and Customer Responsibilities

We will take reasonable care when handling your goods, but you remain responsible for ensuring that items are adequately packed, protected, and suitable for transit unless we have specifically agreed to provide packing or wrapping services. Fragile items, antiques, artwork, electronics, mirrors, glass, or valuables should be declared in advance. Where you choose to pack items yourself, you accept the risks associated with inadequate packing, hidden defects, or internal movement during transit.

Our liability for loss or damage is limited to loss or damage caused directly by our negligence or by breach of these terms. We are not liable for pre-existing damage, ordinary wear and tear, items not properly secured by the customer, or losses arising from inaccurate instructions. To the fullest extent permitted by law, we do not accept liability for indirect or consequential losses such as loss of profit, loss of business, reputational damage, missed appointments, or emotional distress arising from service delays or interruption.

If our team needs to move items through tight spaces, staircases, shared entrances, or restricted access points, you are responsible for ensuring the route is safe and suitable. You must tell us about any hidden hazards, weak flooring, unstable furniture, pets, exposed wiring, or other risks before the job starts. We may refuse to lift items that are too heavy, unsafe, contaminated, or likely to cause injury or property damage. You must also make sure that all goods are legal to transport and that you have authority to instruct the move.

Waste Regulations and Disposal

Where the service includes removal, disposal, or clearance of unwanted items, you must accurately describe the waste in advance. We operate in accordance with relevant UK waste regulations and expect all customers to comply with applicable legal requirements. Waste may only be collected, transported, or disposed of where it is lawful for us to do so. We may ask for evidence of ownership, declaration of contents, or any other information needed to confirm that the load is lawful and safe.

Hazardous, restricted, or controlled waste must be declared before booking. This includes, without limitation, paint, solvents, chemicals, gas cylinders, asbestos, needles, clinical waste, pressurised containers, oils, batteries, electrical items with special handling requirements, and any other material governed by specific disposal rules. We may decline any waste that cannot be accepted lawfully or safely. If undeclared hazardous or prohibited waste is discovered, we may refuse collection, stop the job, or pass on any resulting charges, delays, or disposal costs to you.

You must not ask us to dump waste illegally, use unlicensed disposal methods, or transport items in breach of environmental rules. Any customer instruction that would cause us to break the law will be rejected. If waste transfer notes, receipts, or related documentation are required for the service, these may be provided in the format appropriate to the job. You are responsible for the accuracy of any information you supply for disposal purposes.

Service Delivery and Delays

We aim to arrive within the agreed time window, but all timings are estimates unless a specific guarantee is set out in writing. Delays may occur due to traffic, weather, access restrictions, load size, or events beyond our control. We are not responsible for losses caused by unavoidable delays, provided we have acted with reasonable care and informed you where practicable. If a delay is caused by your actions or by circumstances at the collection or delivery address, additional waiting time may be charged.

Where the service involves carrying items to multiple locations or making repeated trips, the full price may change if the work differs from the original arrangement. We may pause or terminate the job if instructions change materially, if the customer behaves abusively, if the location becomes unsafe, or if continuing would place our staff, vehicle, or equipment at risk. In such cases, any reasonable charges already incurred remain payable.

Delivery is deemed complete when the goods have been unloaded at the agreed destination or handed over to an authorised person. It is your responsibility to inspect items promptly and report any apparent damage or discrepancy within a reasonable time. Failure to do so may affect the assessment of any claim, although nothing in these terms limits rights that cannot be excluded under law.

Complaints, Claims, and Insurance

If you believe a problem has occurred, you should notify us as soon as reasonably possible with a clear description of the issue and any supporting evidence. Claims for damage should be reported promptly so that we can investigate while the relevant facts remain fresh. Where appropriate, we may request photographs, inventory details, proof of value, or other documentation to assess the position fairly. We will review complaints in good faith and respond within a reasonable time.

Any insurance arrangement we maintain does not create a broader warranty than these terms provide. Insurance may be subject to exclusions, limits, conditions, and excesses. It is your responsibility to arrange separate cover where you consider it necessary, particularly for high-value goods, fragile items, or unusual assignments. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

Where a claim is accepted, our remedy may include repair, replacement, or reimbursement up to the limit allowed by law and by any applicable policy. We will not be responsible for losses arising from your failure to disclose material information, from your failure to safeguard items before or after the move, or from inherent defects in the goods themselves.

General Terms

We may assign or subcontract part of the service where necessary for performance, provided this does not materially reduce the quality of the work. You may not transfer your rights or obligations under these terms without our written consent. If any provision is found unlawful or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right does not mean that right has been waived.

These terms, together with any written quotation or booking confirmation, form the entire agreement between the parties concerning the relevant service. No statement made before the booking will override these terms unless it is confirmed in writing and expressly intended to vary the contract. Any variation must be agreed by both parties in writing, except where a change is required by law.

Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. By using the service, you acknowledge that you have read, understood, and accepted these terms in full.